Membership Information
 

Cal-Ore Life Flight has over 16,000 participants who belong to the membership program. Combined ground and air memberships are available to all interested parties. In addition, member or not, residents throughout northern California and southern Oregon can preselect Cal-Ore as their air ambulance provider.

Membership Benefits

The main benefit of membership is a substantial cost savings on the price of any ground or air ambulance transport. Cal-Ore accepts insurance reimbursement as payment in full, once members deductibles are met.  Members also receive other discounts on non-emergency or convenience ground and air transports and for non-transport services. 

  • Acceptance of insurance (after satisfying deductibles) as payment in full for all ambulance transports (minimum reimbursement must meet 80% of the Medicare allowable amounts)

  • Our membership benefits are honored by ground ambulance services in many other communities including:
    Arcata, Bandon, Brookings, Coos Bay, Crescent City, Eureka, Fortuna, Gold Beach, Garberville, Hillsboro, Portland, Port Orford, Roseburg, San Francisco, & Yreka

  • Discounts for non-transport services

  • Discounts for convenience/convalescent non-emergency transports

  • Your membership dollars go to support your local EMS Air and Ground Services

Membership Rules

  • I hereby apply for membership for myself and my dependent family members listed on this application. Cal-Ore Life Flight covers husband and wife and unmarried, dependent children under the age of 23. Your child is a dependent if you claim him or her as a dependent on your income tax return. If you do not, a separate membership is necessary, even if the child lives at your residence.

  • I agree to transfer directly to Cal-Ore Life Flight my rights to all insurance payments or other applicable coverage due me for Cal-Ore Life Flight services.

  • Provided I have insurance coverage, Cal-Ore Life Flight will accept payment from insurance carriers as payment in full.  I understand that I am responsible for insurance deductibles.

  • In the event the member's insurance provider denies the transport claim, or if the member has no coverage, the member/patient will receive a substantial billing reduction.

  • I understand that this membership provides for emergency medical care and transportation. I also understand that Cal-Ore Life Flight membership is not insurance, but is in addition to and secondary to any insurance or medical benefits I may have.

  • If non-transport services are rendered, it is our experience that most insurance providers will not cover these fees. Member patients receiving non-transport services not covered by insurance will receive a 50% discount.

  • No refunds will be issued on membership purchases.

  • Participation in the Cal-Ore Life Flight Membership Plan may allow me, or any of my listed family members, to a discount on "ELECTIVE" (non-physician authorized or non-emergency) transportation provided only by Cal-Ore Life Flight. Elective transports  require scheduling and payment arrangements 24 hours in advance since most insurance plans will not cover elective transports.

  • Cal-Ore Life Flight transports patients based on medical need, not membership status, and transports patients to the closest, medically appropriate facility.

  • All flights must be ordered by a licensed physician.

  • There may be times, due to weather or other circumstances beyond our control, that Cal-Ore Life Flight cannot guarantee availability of the flight service.

California Residents
"A Word from the California Department of Managed Health Care"

(A) "BEFORE YOU PURCHASE: If you are currently enrolled in a Health Maintenance Organization (HMO) or other Health Insurance, the benefits provided by your HMO or other Health Insurance. If you have a question regarding whether your HMO or other Health Insurance offers benefits for ambulance services, you should contact that other company directly."

(B) "WARNING: This Ambulance Plan is not an insurance program. It will not compensate or reimburse another ambulance company that provides emergency transportation to you or your family. This may occur when the 911 Emergency System has indepently determined that another company could provide more expiditious service or is next in the rotation to receive a call. This might also occur when the Ambulance Plan is unable to perform within a medically appropriate time frame due to a mechanical or maintenance problem or being on another call."

(C) "COMPLAINTS: For complaints regarding Cal-Ore Life Flight, first attempt to call us at 1-800-761-5183. If Cal-Ore Life Flight fails to resolve the complaint to your satisfaction, contact the Department of Managed Health Care at 1-800-400-0815. The Department's website is http://www.dmhc.ca.gov. You may obtain complaint forms and instructions online."

(D) "OPERATING UNDER CONDITIONAL EXPEMPTION: Cal-Ore Life Flight is operating pursuant to an exemption from the Knox-Keene Health Care Service Plan Act of 1975 (Health and Safety Code section 1340 et sep.)"

Please Note: Information contained herein subject to change without notice.