Membership Information
 

Cal-Ore Life Flight has over 18,000 participants who enjoy the peace of mind membership provides. Combined ground and air memberships are available to all interested parties. In addition, member or not, residents throughout northern California and southern Oregon can preselect Cal-Ore as their air ambulance provider.

Membership Benefits

The main benefit of membership is a substantial cost savings on the price of any ground or air ambulance transport. Cal-Ore accepts insurance reimbursement as payment in full, once members deductibles are met.  Members also receive other discounts on non-emergency or convenience ground and air transports and for non-transport services. 

  • Acceptance of insurance (after satisfying deductibles) as payment in full for all ambulance transports (minimum reimbursement must meet 80% of the Medicare allowable amounts).

  • Our membership benefits are honored by ground ambulance services in many other communities including:
    Arcata, Bandon, Brookings, Coos Bay, Crescent City, Eureka, Fortuna, Gold Beach, Garberville, Hillsboro, Portland, Port Orford, Roseburg, Oakland, San Francisco, and Yreka.

  • Reciprocal benefits with other Oregon Ambulance agencies participating in FireMed.

  • Discounts for non-transport services

  • Discounts for convenience/convalescent non-emergency transports

  • Your membership dollars go to support your local EMS Air and Ground Services

Membership Rules

  • I hereby apply for membership for myself and my dependent family members listed on this application. Cal-Ore Life Flight covers husband and wife and unmarried, dependent children under the age of 23. Your child is a dependent if you claim him/her on your income tax return.

  • I agree to transfer/assign directly to Cal-Ore my rights to all insurance payments or other applicable coverage due me for Cal-Ore services.

  • Provided I have insurance coverage, Cal-Ore will accept payment from insurance carriers as payment in full, after I satisfy applicable deductibles. I also understand that I will be responsible for any denied, non-covered or non-medically necessary transports as determined by my insurance company or third party payer.

  • If I have no insurance, or if my insurance pays Cal-Ore at an amount less than the established Medicare allowable amount, I will receive a billing reduction equal to the established “Medicare Allowable” amount.

  • I understand that this membership applies to emergency medical care and transportation. I also understand that Cal-Ore membership is not insurance, but is in addition to, and secondary to, any insurance or medical benefits I may have.

  • No refunds will be issued on membership purchases.

  • Cal-Ore transports patients based on medical necessity, not membership status. Air ambulance patients are transported to the closest, medically appropriate facility, ordered by a licensed physician.

  • There may be times, due to weather, commitments to other patients, acts of God, or other circumstances, that Cal-Ore cannot guarantee availability of services.

  • I understand that in some areas, the flight benefits may not include the ground transport to/from the hospital/airport.

  • All flights must be ordered by a licensed physician.

  • I understand that to receive membership benefits, Cal-Ore Life Flight must receive a signed application and payment at least 2 calendar days prior to services being rendered.

California Residents
"A Word from the California Department of Managed Health Care"

(A) "BEFORE YOU PURCHASE: If you are currently enrolled in a Health Maintenance Organization (HMO) or other Health Insurance, the benefits provided by your HMO or other Health Insurance. If you have a question regarding whether your HMO or other Health Insurance offers benefits for ambulance services, you should contact that other company directly."

(B) "WARNING: This Ambulance Plan is not an insurance program. It will not compensate or reimburse another ambulance company that provides emergency transportation to you or your family. This may occur when the 911 Emergency System has independently determined that another company could provide more expeditious service or is next in the rotation to receive a call. This might also occur when the Ambulance Plan is unable to perform within a medically appropriate time frame due to a mechanical or maintenance problem or being on another call."

(C) "COMPLAINTS: For complaints regarding Cal-Ore Life Flight, first attempt to call us at 1-800-761-5183. If Cal-Ore Life Flight fails to resolve the complaint to your satisfaction, contact the Department of Managed Health Care at 1-800-400-0815. The Department's website is http://www.dmhc.ca.gov. You may obtain complaint forms and instructions online."

(D) "OPERATING UNDER CONDITIONAL EXPEMPTION: Cal-Ore Life Flight is operating pursuant to an exemption from the Knox-Keene Health Care Service Plan Act of 1975 (Health and Safety Code section 1340 et sep.)"

Please Note: Information contained herein subject to change without notice.